After a short wait, S350SET, a Scania L94UB Wright Axcess Floline, pulled up. This bus is generally used most. As I went to board, I thought to myself "great, finally chance to experience my FIRST EVER Ambassador Travel Journey". Obviously, I'd never even been on this bus before, and wasn't set to after the driver alighted, abandoning the bus.
After a quick query ("when will you be returning"). His reply, " I'm not. Another drivers taking over". He walked off whilst I was mid-sentence to ask when that would be, and before I knew it had made it into his car. An absolutely rude member of staff. Would've been my 1st ever Ambassador journey, but I think it may have also been my last!
Not only that, but to Abandon a bus, leaving the doors open, to go off home, when another driver might not show up for hours.
This situatuon proves the point that first impressions really do count, and this is the overall moral of this post. It's vital to keep your customers happy in order for them to return. In this case, it's down to 1 individual who's ruined the reputation in my eyes of a small independent company who probably do need the custom!